Monzo app down as customers unable to send or receive payments

Monzo customers had issues with its banking app this morning, with some people unable to send or receive payments. Outage tracker DownDetector showed almost 500 complaints shortly after 9am.

Frustrated users also took to social media to complain. The issue comes just as millions of workers will have been paid their wages today.

One person said: "Just sent more from my @BarclaysUK account to my @monzo and it’s not appeared in my Monzo account it’s usually instant."

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Another person said: "Just transferred money to my Monzo account - not come through. Usually very fast. Any issues at the moment? Other bank transfers went fine…"

A third commented: "When Monzo does you dirty and goes down on payday." A fourth person questioned: "Guys is Monzo down for anyone else."

Monzo, which has around 12 million customers, told The Mirror in an update at around 10am that the issue has now been resolved.

Your rights when banking apps go down

If your bank services have gone down, you aren't automatically entitled to any compensation - it instead depends on how badly the outage has affected you.

For example, if it made you miss a bill or some sort of payment. It also depends on how long the service disruption lasts for and how quickly the bank worked to resolve it.

You would need to put in a complaint if you've been left out of pocket. If you're considering making a complaint, you should gather evidence about how the service issues affected you and for how long.

For example, if it made you miss a bill or if affected your credit score. If you're in desperate need of access to your money but your online services are down, you can go to your local bank branch to withdraw your funds as normal.

If you don’t have a local bank branch nearby or you're unable to get there, try and call your bank or contact it on social media to ask what to do.